A successful integration into an existing IT organization.

July 30, 2014

Since March 2010 Smerwick On Site works for Advanced Energy International (AEI).

Quoted from AEI web site: (http://www.aei.com/en/About.html)

Advanced Energy provides industry-leading companies worldwide with power conversion products that enable innovation in thin-film manufacturing and renewable energy markets. AE is a leader in global high-technology applications critical to the semiconductor, solar, glass, flat panel display, and industrial coatings markets. …

AE operates in regional centers in North America, Asia and Europe and offers global sales and support through direct offices, representatives, and distributors. AE’s factory in Shenzhen, China is fully operational and well positioned for continuous improvement to increase capability and capacity. …

AE IT infrastructure, with offices in the US, Germany, China, Taiwan, Japan, Korea and Singapore, relies heavily on outsourcing. Tier 1 dispatches user requests to the different support teams worldwide according to the users’ needs.

Smerwick On Site has been successfully integrated in AE IT structure in Taiwan. Smerwick On Site provides support and maintenance to a team of 70 people, working under the supervision of Patrick Mueller, Worldwide IT Systems Support Manager, based in Germany, and Ligong Wei, Head of IT Dpt. In Shenzhen, China. Smerwick On Site mainly handles everything that cannot be done remotely (hardware installation, configuration), as well as issues raised by the language barrier (IT support teams based in the US do not read / speak Chinese)