By using our services, we can provide your company numerous advantages:
We work in three different languages (Chinese, English and French)
– 24 hrs support through remote connection
We use Remote Control software to access to your severs and/or workstations,
to address most common problems and help you solve these as fast as possible.
– Free PC / NB / SERVER Backup Service – your data security is our priority
– 24/7 support via IM, email and phone
– Free Monthly activity report, Audit Report when using our Maintenance contract.
– Free Newsletter to let you know about latest IT news.
|Services||Smerwick On Site||A Company||B Company|
|Full day service: 365 days, 24/7||✓||✗||Unsure|
|2 to 4 hours response time
|Online technical support||✓||—||—|
|E-mail technical support||✓||—||—|
|Phone technical support||✓||—||—|
|Server Maintenance||✓||Cooperate with another company||Cooperate with another company|
|Internet marketing service||✓||—||—|
|On going auditing and consulting||✓||✓||1 per month|
|Provide free PC/ MAC/NB/SERVER backup||✓||Only PC||✓|
|Provide IT audit||✓||✓||✗|
|Monthly maintenance report||✓||✓||✗|
|Engineering attitude and ethic||We are professionals and assure not to reveal any of your company’s information||—||—|
|Free newsletter and blog||✓||✗||✗|
|Support via remote access||✓||✓||✗|