By using our services, we can provide your company numerous advantages:
– Multilingual / pluricultural team to serve you
We work in three different languages (Chinese, English and French)
– 24 hrs support through remote connection
We use Remote Control software to access to your severs and/or workstations,
to address most common problems and help you solve these as fast as possible.
– Free PC / NB / SERVER Backup Service – your data security is our priority
– 24/7 support via IM, email and phone
– Free Monthly activity report, Audit Report when using our Maintenance contract.
– Free Newsletter to let you know about latest IT news.
We work in three different languages (Chinese, English and French)
– 24 hrs support through remote connection
We use Remote Control software to access to your severs and/or workstations,
to address most common problems and help you solve these as fast as possible.
– Free PC / NB / SERVER Backup Service – your data security is our priority
– 24/7 support via IM, email and phone
– Free Monthly activity report, Audit Report when using our Maintenance contract.
– Free Newsletter to let you know about latest IT news.
Services | Smerwick On Site | A Company | B Company |
Full day service: 365 days, 24/7 | ✓ | ✗ | Unsure |
2 to 4 hours response time |
✓ | ✓ | 8 hours |
Online technical support | ✓ | — | — |
E-mail technical support | ✓ | — | — |
Phone technical support | ✓ | — | — |
Server Maintenance | ✓ | Cooperate with another company | Cooperate with another company |
Internet marketing service | ✓ | — | — |
On going auditing and consulting | ✓ | ✓ | 1 per month |
Provide free PC/ MAC/NB/SERVER backup | ✓ | Only PC | ✓ |
Provide IT audit | ✓ | ✓ | ✗ |
Monthly maintenance report | ✓ | ✓ | ✗ |
Engineering attitude and ethic | We are professionals and assure not to reveal any of your company’s information | — | — |
Free newsletter and blog | ✓ | ✗ | ✗ |
Support via remote access | ✓ | ✓ | ✗ |